![]() This hardly seemed like an appropriate response. Seriously? Two people in our group of eight went w/o food, and you are asking them to come back and buy an entree and get a free appetizer. Our server brought them two coupons to a free shrimp appetizer with the purchase of an entree. Everyone else had already eaten at the table they basically said "forget about it". They even talked to another manager who simply stated that they were expediting the order. How does this happen? Their order was taken in the middle of our group (not the beginning or the end), so how do you not put the order in? They were livid, rightfully so. Our server, Tristan, apologized and said that he simply failed to put their order in the kitchen. Dinner Service The worst! Two members of our party never go their meals. Several members of our party simply walked up to the bar to get their next drink. Our server, Tristan, was not attentive to our drinks needs. After this ordeal, the manager provided us with 2 shrimp appetizers. It's a very basic question that anyone serving oysters should expect, and patrons should not receive mixed verbal/written messaging. If you are a seafood establishment, I need you to be on your A game when I ask you questions about seafood sourcing. The manager explained that oysters are sourced from various areas in the gulf, but the company is in AL. Was it that the server didn't place the drink order in until after he had an answer about the oysters? When I was told that the oysters were from LA but the menu said AL, I asked the manager. So despite the bar being 2 tables away and the kitchen being a separate operation, I'm failing to understand how 1 impacted the other. The manager explained that the drinks were held up by the oyster question. We were waiting a bit for drinks, so I asked the server if we could speak to the manager. I asked a question about where specifically were the oysters from. Drink Service Once we were seated, we placed drink orders. This business process is a FAILURE in terms of customer satisfaction and profitability. Because the customer is satiated with drinks and appetizers, the restaurant is earning more money. If you are seated, the customer perception is that the wait time isn't as long as they are able to order drinks and appetizers. From a customer and business perspective, this is slightly illogical. We did have a manager speak to us about the wait, the manager basically said the kitchen is bottleneck (doesn't every restaurant face this problem?!?!?) and that they rather have people wait for a table than to seat and wait at the table. Upon entering the restaurant, a multitude of tables were open. Where to begin? Wait We waited at least 1 hour to be seated (no tables were reserved for a large party, so why the wait?).
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